Shipping Policy

1. Shipping Cost

Elaseil provides standard shipping at a flat rate of $6.99 per order. This shipping charge is intended to make delivery costs easy to understand before an order is completed. The applicable shipping charge is displayed during the checkout process so customers can review the purchase total before submitting payment.

Unless another shipping charge is specifically displayed at checkout for an applicable order, the standard shipping cost remains $6.99. Customers should review the final checkout summary carefully to confirm the shipping charge, merchandise total, and overall order amount before completing the transaction.

2. Order Processing Time

Orders placed through Elaseil are generally processed within 1 business day. Handling time begins after an order has been successfully submitted and the required order information has been received. During handling, the order may go through payment confirmation, order review, product preparation, packaging, labeling, and shipment preparation.

Elaseil processes orders Monday through Friday. The daily order cut-off time is 5:00 PM EST. Orders received after this cut-off may be processed beginning on the next business day.

Business days generally exclude Saturdays, Sundays, and applicable holidays. Therefore, an order placed during a weekend or holiday period may require additional calendar days before processing begins.

3. Shipping Timeline

The estimated delivery period consists of two primary stages: order handling and carrier transit. Elaseil's standard handling time is 1 business day. After the package has been prepared and transferred to the delivery carrier, the estimated transit time is 2–6 business days.

4. Delivery Services & Tracking

Elaseil uses established parcel delivery services to ship customer orders. Depending on the shipment and carrier availability, orders may be delivered by USPS, UPS, or FedEx.

When tracking information is available for an order, customers can use the assigned tracking number to monitor the shipment's progress. Tracking updates are generated by the carrier and may not appear immediately after the package has been prepared or handed over.

It is normal for tracking information to take some time to become active after the initial shipment scan. There may also be periods during transit when no new tracking event is displayed. This does not necessarily indicate that the package has stopped moving.

5. Estimated Delivery Times

Elaseil provides estimated delivery information to help customers plan for the arrival of their purchases. The standard timeline includes 1 business day for handling and approximately 2–6 business days for transit after shipment.

Delivery estimates should be understood as reasonable estimates rather than guaranteed dates. Carrier networks operate independently from Elaseil once a package has been transferred for delivery, and unexpected events can affect transportation schedules.

Customers should allow the full estimated timeframe before considering a shipment delayed. If the tracking information continues to show normal movement, the carrier may still be completing the shipment within the expected delivery period.

6. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout. Before submitting an order, please carefully review the recipient name, street information, apartment or unit information where applicable, city, state, ZIP code, and other required delivery details.

An incomplete or incorrect address can result in delivery delays, unsuccessful delivery attempts, additional carrier handling, or return-to-sender activity. Providing accurate information at checkout helps prevent avoidable shipping problems.

If you discover an address error shortly after placing an order, contact Elaseil as soon as possible at support@elaseil.com. We will review the status of the order and determine whether an update is still possible before shipment.

7. Address Changes After Shipment

Address changes are subject to the stage of the fulfillment process. Before an order has been transferred to the carrier, Elaseil may be able to review a requested correction.

Once an order has been shipped, address changes may no longer be possible through Elaseil. Any available rerouting, address correction, or delivery adjustment is subject to the carrier's procedures and restrictions.

Customers should therefore contact us as soon as an address problem is noticed. Early communication gives our team the best opportunity to determine whether the order can still be adjusted before shipment.

8. Tracking Information

Tracking information is intended to provide visibility into the movement of a shipment after it enters the carrier network. Depending on the carrier, tracking events may include shipment acceptance, transit between facilities, arrival at a local facility, out-for-delivery status, and delivery confirmation.

Tracking information is controlled by the carrier and may update at different intervals. Elaseil does not control the frequency or timing of carrier scans. A temporary lack of movement on a tracking page does not automatically mean that a package has been lost.

If tracking information indicates an unusual delay or another issue, customers may contact Elaseil with the order number and tracking number so that we can review the available shipment information.

9. Delayed Shipments

Although Elaseil works to process orders within the stated handling timeframe, carrier transit times can occasionally take longer than expected. Delays may occur because of severe weather, transportation disruptions, carrier network congestion, public holidays, operational interruptions, incorrect address information, or other circumstances outside our direct control.

When a shipment appears delayed, customers should first review the most recent tracking information. If the package is still showing movement within the carrier network, additional time may be required for the carrier to complete delivery.

If a shipment remains unusually delayed or tracking information indicates a specific delivery problem, please contact our support team. We will review the information available to us and provide appropriate assistance.

10. Lost or Missing Packages

If a tracking page indicates that a package has been delivered but you cannot locate it, please first check the delivery area around the shipping address. Depending on the carrier's delivery procedures, a package may have been placed in a nearby or secure location.

Customers may also wish to check with household members, neighbors, building personnel, or other authorized recipients who may have accepted the package.

If the shipment still cannot be located, contact Elaseil at support@elaseil.com and provide the order number and tracking information. Our support team can review the available details and determine what assistance may be appropriate based on the shipment status.

11. Failed Delivery Attempts

Delivery attempts are managed by the applicable carrier. If a carrier cannot complete delivery, the shipment may be subject to another delivery attempt, pickup instructions, temporary holding, or return-to-sender procedures depending on the carrier and the circumstances.

Customers should monitor tracking information and follow any delivery instructions provided by the carrier. If an order is returned because of an incorrect or incomplete address or an unsuccessful delivery process, contact Elaseil so that the order status can be reviewed.

12. Weekend and Holiday Processing

Elaseil's regular order processing schedule is Monday through Friday. The daily cut-off time is 5:00 PM EST.

Orders placed after the Friday cut-off, during Saturday or Sunday, or during an applicable holiday period may not begin the standard handling period until the next business day.

Carrier schedules may also vary during weekends and holidays. Customers should therefore use business-day estimates when reviewing the expected delivery timeframe rather than assuming that every calendar day represents a processing or transit day.

13. Multiple-Item Orders

Orders containing Accessories, Outerwear, Sweaters, or combinations of these products are generally prepared according to the order details submitted during checkout.

In circumstances where items are shipped separately, customers may receive separate tracking information. When multiple tracking numbers are provided, each package should be monitored independently because individual shipments may move through carrier networks at different speeds.

14. Order Information Review

Customers should review all information shown during checkout before completing an order. This includes the products selected, quantities, shipping address, shipping charge, and final order total.

Once an order is submitted, fulfillment may begin shortly afterward. Contacting Elaseil promptly is recommended if you discover an error in your order or shipping information.

15. Circumstances That May Affect Delivery

Elaseil makes reasonable efforts to provide accurate delivery estimates and process orders promptly. However, some events are outside our direct control and may affect the actual delivery date.

• Severe weather or natural events.
• Carrier network congestion or operational delays.
• Transportation interruptions.
• Public holidays and non-business days.
• Incorrect or incomplete shipping information.
• Unexpected carrier service disruptions.
• Delivery attempts that cannot be completed.
• Other circumstances affecting normal carrier operations.

When such circumstances occur, the actual delivery date may extend beyond the standard estimated timeframe. Elaseil will continue to provide assistance when customers contact us regarding an order affected by a shipping issue.

16. Customer Responsibilities

To help ensure a smooth delivery experience, customers should provide accurate shipping information, monitor available tracking updates, and respond promptly to any carrier delivery instructions when necessary.

• Provide a complete and accurate delivery address.
• Review order information before completing checkout.
• Monitor tracking information once it becomes available.
• Follow applicable carrier delivery instructions.
• Contact Elaseil promptly if a significant shipping issue occurs.
• Keep the order number and tracking information available when requesting support.

17. Quick Shipping Reference

18. Contact Us About Shipping

If you have questions about an order, shipping cost, processing time, tracking information, delivery status, address issues, or a delayed shipment, the Elaseil support team is available to help.

For faster assistance with an existing order, please include your order number, the email address used for the purchase, and any available tracking information. Providing these details helps our team understand the issue and review the relevant order information more efficiently.

19. Shipping Policy Updates

Elaseil may update this Shipping Policy from time to time when shipping procedures, carrier services, processing practices, or other operational information changes. Any updated version will replace the previous version published on this page.

Customers are encouraged to review the current Shipping Policy before placing an order so that the latest shipping cost, processing timeframe, estimated transit period, and delivery information are understood.

By placing an order with Elaseil, you acknowledge the shipping information described in this policy, including the $6.99 flat-rate shipping charge, 1-business-day handling time, 2–6-business-day estimated transit time, and delivery services provided through USPS, UPS, or FedEx.