Cancel/Change Order
Last updated: August 2026
At Elaseil, we understand that customers may occasionally need to update or cancel an order after checkout. This policy explains how cancellation and change requests are handled and what you should do if you notice an error or need to make an adjustment.
Elaseil sells Accessories, Outerwear, and Sweaters. Because orders may move into processing shortly after they are submitted, cancellation or change requests should be sent to our support team as soon as possible.
We will make reasonable efforts to accommodate a request when the order has not yet entered a stage where changes are no longer possible. However, an order that has already been processed, packed, or transferred for shipment may not be eligible for cancellation or modification.
Monday – Friday
1. Order Cancellation
If you would like to cancel an order, contact Elaseil as quickly as possible after placing the order. Cancellation requests are reviewed based on the current processing status of the order.
We cannot guarantee that every cancellation request can be completed. Once an order has moved into fulfillment or has been transferred to a delivery carrier, cancellation may no longer be possible.
Act quickly: The sooner you contact us after placing your order, the greater the opportunity we may have to review a cancellation or change request before fulfillment progresses.
2. Changing an Order
If you need to change information associated with your order, contact support@elaseil.com as soon as possible.
Depending on the order status, we may be able to review requests involving product selection, quantity, or other order details. Changes are not guaranteed once an order has entered fulfillment.
If the requested change results in a different order total, our support team will explain the available options before the change is completed whenever possible.
3. Order Processing Timeline
| Order Stage | Typical Timing | Cancellation / Change Possibility |
|---|---|---|
| Order Submitted | Immediately after checkout | Contact support as soon as possible |
| Order Processing | Generally within 1 business day | Request may be reviewed if fulfillment has not progressed |
| Order Packed | During fulfillment | Changes or cancellation may no longer be possible |
| Shipped | After fulfillment | Cancellation is generally no longer possible |
| In Transit | Carrier transit period | Use the applicable return process if eligible |
4. How to Request a Cancellation or Change
To request an order cancellation or modification, email support@elaseil.com. Providing complete order information helps our team identify your purchase quickly.
Contact Elaseil
Send an email to support@elaseil.com as soon as possible after placing your order.
Provide Your Order Number
Include your order number so our support team can locate the relevant transaction and review its current status.
Describe the Request
Clearly state whether you want to cancel the order or change specific information, such as a product or quantity.
Wait for Confirmation
Our support team will review the order status and let you know whether the requested cancellation or change can be completed.
5. Order Cut-Off Time
Elaseil uses an order processing cut-off time of 5:00 PM EST, Monday through Friday.
Requests submitted before the cut-off may be reviewed during the applicable business processing period. However, the cut-off time does not guarantee that an order can be canceled or modified because fulfillment activity may begin before a request is reviewed.
Requests submitted after 5:00 PM EST or during non-business processing periods may be reviewed on the next applicable business day.
6. Handling and Fulfillment
The standard handling time for Elaseil orders is 1 business day. During this period, an order may be reviewed, prepared, packed, and made ready for shipment.
Because processing can begin shortly after an order is submitted, customers should not wait until the end of the handling period to request a cancellation or change.
Once the order has progressed too far into fulfillment, our ability to modify or cancel it may be limited.
7. Changes to Product Selection
If you selected the wrong product, quantity, or other product-related option, contact Elaseil immediately.
We will review whether the requested change can be made before the order enters a non-modifiable stage. Product changes depend on order status and available inventory.
If the requested product is unavailable, we may be unable to complete the requested change. In such circumstances, our support team can explain the available alternatives.
8. Changes to Shipping Information
Customers are responsible for providing accurate shipping information during checkout. If you notice an error after placing your order, contact support@elaseil.com immediately.
Address corrections are not guaranteed and may not be possible once an order has been processed, packed, or transferred to a shipping carrier.
If an order has already shipped, customers should use the tracking information available for the shipment and contact the applicable carrier where appropriate.
9. Orders That Have Already Shipped
Once an order has been transferred to a carrier and is in transit, a standard cancellation or modification may no longer be possible.
Elaseil may use USPS, UPS, or FedEx for delivery. Customers should monitor available tracking information and contact Elaseil if assistance is required.
If you no longer want an item after it has shipped, the applicable Return & Refund Policy may provide the appropriate process for returning an eligible product.
10. Cancellation After Shipment
A cancellation request made after shipment generally cannot stop the package from continuing through the carrier's delivery network.
If the order is delivered and remains eligible for return, customers may contact Elaseil regarding the applicable return procedure.
11. Refunds Following a Successful Cancellation
If Elaseil confirms that an order has been successfully canceled and a refund is applicable, the refund will be handled according to the applicable payment and refund procedures.
For eligible returns, Elaseil's standard refund processing period is within 12 days after the applicable return has been received and reviewed.
After a refund has been processed, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.
| Situation | Applicable Process |
|---|---|
| Cancellation Successfully Completed Before Fulfillment | Applicable refund is processed according to payment procedures |
| Order Already Fulfilled | Cancellation may no longer be available |
| Order Already Shipped | Cancellation is generally unavailable; return process may apply |
| Eligible Returned Product | Refund processed within 12 days after receipt and review |
| Return Processing Fee | No Fee |
| Restocking Fee | No Fee |
12. Duplicate Orders
If you accidentally submit the same order more than once, contact Elaseil immediately with the relevant order numbers.
We will review the status of each order and determine whether one of the duplicate orders can still be canceled before fulfillment.
If a duplicate order has already shipped, the applicable return process may be required.
13. Incorrect Order Information
Customers should carefully review product selections, quantities, shipping details, and other order information before completing checkout.
If you discover incorrect information after checkout, contact our support team as quickly as possible. Elaseil will make reasonable efforts to review the request, but changes cannot be guaranteed once processing has begun.
14. Cancellation Requests and Customer Responsibility
A cancellation or change request is not considered completed until Elaseil confirms the request.
Sending an email requesting cancellation does not automatically stop an order that is already being processed. Customers should wait for confirmation from our support team.
Customers should retain any confirmation received regarding a successful cancellation or approved order modification.
15. Situations Outside Our Control
Elaseil may be unable to modify or cancel an order because of circumstances outside our reasonable control, including unexpected system interruptions, carrier handoff, fulfillment processing, payment authorization issues, or other operational limitations.
If a request cannot be completed, our support team will explain the available next steps based on the status of the order.
16. Support Contact
For cancellation, modification, or order-status questions, please contact Elaseil directly using the information below.
Order Support
Store: Elaseil
Email: support@elaseil.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
When contacting support, please include your order number and clearly state whether you are requesting a cancellation, product change, quantity change, or correction to order information.
17. Policy Updates
Elaseil may update this Cancel / Change Order Policy when necessary to reflect changes to our order processing procedures, fulfillment operations, website services, or applicable requirements.
Any updated version will be published on this page with the applicable effective date. Customers are encouraged to review the current version before submitting an order or requesting a change.
18. Final Acknowledgment
By placing an order with Elaseil, you acknowledge that order cancellation and modification requests are subject to the current processing status of the order.
To maximize the possibility of making a successful change or cancellation, contact support@elaseil.com as soon as possible after completing checkout.